Storyline 360: Winning Initial Customer Interaction

The purpose of this scenario-based course is to educate sales reps on how to effectively communicate with customers or clients during their initial interaction. As the learner progresses through the scenario, they learn to gather insights on the customer’s needs and set the stage for a more detailed discussion before working on the solution.

The intended audience for this course is junior sales reps with little to no work experience of handling customers independently.